SafetyNet

Overview

SafetyNet is a web app that copies your FileMaker backup files and transmits them using SSL to Amazon S3, Amazon’s cloud-based file storage service. Having off-site back-ups insures that your data won’t be lost, even if something were to happen to your entire on-site computer system. It also gives you the ability to access your files from anywhere you can access your AWS account.

Installation

If you used SafetyNet in the past, it was designed as a plugin and was installed as such. However, SafetyNet is now a web application so an installer is included in the download. To install, run the Mac Installer.pkg or the Windows Installer.exe. The installer will automatically launch the SafetyNet page which will guide you through the set up process of linking SafetyNet with your AWS account

AWS

You will need to have an AWS account in order to use SafetyNet. If you do not already have one, you can sign up for an AWS account here. Once you have done this, you will need an activation key to link your AWS account to SafetyNet. This can be done on the Admin page (SERVERHOSTNAME/SafetyNet/Admin) for SafetyNet by clicking on the "Get Activation Key" button. Once you have subscribed to SafetyNet, you can generate the Activation Key here . Once you have generated the key, copy and paste it back on the Admin page. This will link your AWS account with SafetyNet. If you need to manage your payment information or cancel your subscription of SafetyNet you can do so here. This can also be done by clicking on the "View or Cancel Billing" button on the Admin page.

Managing Files

The SafetyNet installer automatically creates a SafetyNet folder in the FileMaker Server Backups folder. Make sure to set up a backup schedules on FileMaker Server to save back ups to this folder. You can also assign additional folders for SafetyNet to upload to S3 by adding them in the "Off-Site Storage Setup" section of the SafetyNet Admin page. You can set an interval for how long to keep backups in this same section.

If you need to download, delete, or restore a file to FileMaker Server you can do so on the SafetyNet Manage Files page. You can also manually run SafetyNet on this page by clicking the "Run Now" link at the top of the page.

Trouble Shooting and Known Issues

This section will grow as more issues are reported. If you are having issues with SafetyNet that do not appear in this section, please email support@360works.com

Log files

Typically to send your logs to our support system you will click on the "Report a bug" link on the help page. This is fine if you are sending the bug report the same day that you experienced the error. However, if you saw the error from a previous day then you will need to manually submit your logs. SafetyNet logs can be found at /Library/360Works/Applications/logs on Mac and at C:\Program Files\360Works\Applications\logs on Windows. The log file will be called SafetyNet.DATE.log . Be sure to send the log(s) that pertain to the dates when you saw the errors.

SafetyNet installer hangs

If the SafetyNet installer hangs then please see these instructions for installing MirrorSync first and then installing SafetyNet instead of SuperContainer.

Error Writing Request Body to Server

It is possible to get this error when trying to upload large files to S3. This error essentially means that a timeout has occurred. Timeouts can happen for many reasons but we have seen this error happen when pushing very large files from countries outside the US. The reason for this is SafetyNet is set up to upload files to AWS servers in Virginia and uploading large files over long distances tend to cause timeouts.