Common issues

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Revision as of 14:23, 24 October 2012 by Val (Talk | contribs)

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Webviewer is black or has Red X

This happens because Java now requires the same jars for applets as it does for webstart. All 360Works plugins had to be redeployed to comply with this. The solution is to use the latest version of the all 360Works plugins.

Unsupported class version

This can happen on Leopard if /System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK is symlinked to 1.6 instead of 1.5 as on most systems. This is a problem because Java 6 on Leopard is 64-bit and FileMaker is a 32-bit application. Update all 360Works plugins to the latest version.


Re-Enabling Java 6 on OS X 10.7 Lion

If, after installing Java for OS X 2012-006 and Java 7, you want to disable Java 7 and re-enable the Apple-provided Java SE 6 plug-in, follow these steps.

Note: You must be logged in as an adminstrator.

Note: If prompted for your administrator password after a command, enter it and then press the Return or Enter key.

Open Terminal, located in the Utilities folder. Enter this command, then press the Return or Enter key:

sudo mkdir -p /Library/Internet\ Plug-Ins/disabled

Enter this command, then press the Return or Enter key: sudo mv /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin /Library/Internet\ Plug-Ins/disabled


Enter this command, then press the Return or Enter key: sudo ln -sf /System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPlugin2_NPAPI.plugin /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin


To re-enable Java SE 6 Web Start, enter this command, then press the Return or Enter key: sudo ln -sf /System/Library/Frameworks/JavaVM.framework/Commands/javaws /usr/bin/javaws Additional Information The following steps will undo the above commands and restore Java 7.

To disable Java SE 6 Web Start opening

Enter this command, then press the Return or Enter key: sudo ln -sf /System/Library/Frameworks/JavaVM.framework/Versions/Current/Commands/javaws /usr/bin/javaws


When prompted, enter your administrator password, then press the Return or Enter key.


To re-enable the Java 7 applet plug-in

Download and re-install the Oracle Java 7 JRE from this website: http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1637588.html.

via http://support.apple.com/kb/HT5559?viewlocale=en_US

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