Send us a bug report
From 360Works Product Documentation Wiki
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| + | == To send us a bug report == | ||
# '''Reproduce the issue''' | # '''Reproduce the issue''' | ||
| − | # Goto FileMaker Pro preferences | + | # Goto FileMaker Pro preferences. |
# Select Plugins tab | # Select Plugins tab | ||
# Select the plugin from list (highlight the line) | # Select the plugin from list (highlight the line) | ||
| Line 7: | Line 8: | ||
# Fill out and send the bug report | # Fill out and send the bug report | ||
| − | + | <h4>Please be sure to do this '''BEFORE''' any restarts of FileMaker as restarting will overwrite the logs</h4> | |
| + | |||
| + | If you are seeing errors when executing plugins functions server side either via a schedule, perform script on server script step, or in web direct, you will need to submit your logs manually as there is no mechanism for sending a bug report. Please see the [[Plugin log files]] page for log locations. Attach the logs to an email and send it to support@360works.com . Please be sure to include as many details as possible and steps to reproduce the issue if possible. | ||
Latest revision as of 21:43, 25 November 2019
[edit] To send us a bug report
- Reproduce the issue
- Goto FileMaker Pro preferences.
- Select Plugins tab
- Select the plugin from list (highlight the line)
- Click
Configurebelow the list - Click
Report a Bugbutton - Fill out and send the bug report
Please be sure to do this BEFORE any restarts of FileMaker as restarting will overwrite the logs
If you are seeing errors when executing plugins functions server side either via a schedule, perform script on server script step, or in web direct, you will need to submit your logs manually as there is no mechanism for sending a bug report. Please see the Plugin log files page for log locations. Attach the logs to an email and send it to support@360works.com . Please be sure to include as many details as possible and steps to reproduce the issue if possible.
