Send us logs
(Created page with "==General== If you are experiencing any issues with 360Works products, it is common for us to request logs in order to trouble shoot the issue. How to send these logs will var...") |
Revision as of 21:00, 2 December 2019
Contents |
General
If you are experiencing any issues with 360Works products, it is common for us to request logs in order to trouble shoot the issue. How to send these logs will vary depending on what product you are using. Some products have an automated way of sending the logs while others will require that you manually attach the logs to an email. If the automated process does not work you will need to send the logs manually. In general, unless specified otherwise, send an email to support@360works.com with the logs attached. This will create an official support ticket for you in our support system. In the email please be sure to include as many details as possible. It will help if you include the operating system, version of FileMaker, the product and the version of it this issue pertains to and steps to reproduce the issue.
