http://docs.360works.com/index.php?title=Zulu_2/Reset_SyncData&feed=atom&action=historyZulu 2/Reset SyncData - Revision history2024-03-28T13:36:37ZRevision history for this page on the wikiMediaWiki 1.19.1http://docs.360works.com/index.php?title=Zulu_2/Reset_SyncData&diff=1824&oldid=prevEvan: Evan moved page Zulu 2 Reset SyncData to Zulu 2/Reset SyncData2015-12-09T15:28:23Z<p>Evan moved page <a href="/index.php/Zulu_2_Reset_SyncData" class="mw-redirect" title="Zulu 2 Reset SyncData">Zulu 2 Reset SyncData</a> to <a href="/index.php/Zulu_2/Reset_SyncData" title="Zulu 2/Reset SyncData">Zulu 2/Reset SyncData</a></p>
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<td colspan='1' style="background-color: white; color:black;">Revision as of 15:28, 9 December 2015</td>
</tr></table>Evanhttp://docs.360works.com/index.php?title=Zulu_2/Reset_SyncData&diff=1823&oldid=prevEvan: formatting for dayz2015-12-09T15:25:14Z<p>formatting for dayz</p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Sometimes your Sync Data becomes corrupted due to low disk space, or too much time has passed since your last sync. Resetting your sync data, the internal database Zulu uses to track changes, may be your best option to resolve these issues.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Sometimes your Sync Data becomes corrupted due to low disk space, or too much time has passed since your last sync. Resetting your sync data, the internal database Zulu uses to track changes, may be your best option to resolve these issues. <ins class="diffchange diffchange-inline">Resetting the sync data is the best or only solution for certain issues, but should never be considered a regular part of your work flow. '''When in doubt, contact 360Works directly!'''</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Preparation==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Preparation==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>First, make sure you have Auto-Sync turned off.  We don't want a sync running while we are deleting events. Second, make a backup of both your FileMaker File and your Google Calendar. A FileMaker backup is absolutely essential if it is the most up to date.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline"> The best way to resolve this is to reset your SyncData. </del>First, make sure you have Auto-Sync turned off.  We don't want a sync running while we are deleting events. Second, make a backup of both your FileMaker File and your Google Calendar. A FileMaker backup is absolutely essential if it is the most up to date.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>===FileMaker <ins class="diffchange diffchange-inline">backup</ins>===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Export your Events table to a local file, <ins class="diffchange diffchange-inline">or download a copy of your hosted database</ins>.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>===FileMaker===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>===Google Calendar <ins class="diffchange diffchange-inline">backup</ins>===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Export your Events table to a local file, <del class="diffchange diffchange-inline">this is helpful if some steps are missed and we need to start back at square one</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Google <ins class="diffchange diffchange-inline">has good documentation for </ins>[https://support.google.com/calendar/answer/37111?hl=en <ins class="diffchange diffchange-inline">exporting a </ins>Google Calendar] <ins class="diffchange diffchange-inline">and </ins>[https://support.google.com/calendar/answer/37118?hl=en <ins class="diffchange diffchange-inline">importing events back </ins>into a Google Calendar]</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>===Google Calendar===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>==<ins class="diffchange diffchange-inline">Resetting the sync data==</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Here is how to export a </del>Google <del class="diffchange diffchange-inline">Calendar</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">First, determine </ins>which side of the sync is most up to date<ins class="diffchange diffchange-inline">.  </ins>Do your users primarily use FileMaker to input events? or Google?  This will help in figuring out which side should be used to recover.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[https://support.google.com/calendar/answer/37111?hl=en <del class="diffchange diffchange-inline">Export </del>Google Calendar]<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Here is how to import those events back in if needed:</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[https://support.google.com/calendar/answer/37118?hl=en <del class="diffchange diffchange-inline">Import Events </del>into a Google Calendar]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>==<del class="diffchange diffchange-inline">Determine </del>which side of the sync is most up to date<del class="diffchange diffchange-inline">==</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Do your users primarily use FileMaker to input events? or Google?  This will help in figuring out which side should be used to recover.<del class="diffchange diffchange-inline"><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===FileMaker is the most up to date:===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===FileMaker is the most up to date:===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>#Make sure you <del class="diffchange diffchange-inline">made a backup</del>!</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>#Make sure you <ins class="diffchange diffchange-inline">have backups</ins>!</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Go to the Zulu Admin page.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Go to the Zulu Admin page.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Click Reset Sync Data</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Click Reset Sync Data</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Run one last sync, pushing all those imported events up to Google.  Done!</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Run one last sync, pushing all those imported events up to Google.  Done!</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Run a couple manual syncs to confirm, but that should do it.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Run a couple manual syncs to confirm, but that should do it.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Google is the most up to date:===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Google is the most up to date:===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>#<del class="diffchange diffchange-inline">To be safe, make a backup of your FileMaker database.</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>#<ins class="diffchange diffchange-inline">Make sure you have backups!</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Delete all events in FileMaker</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Delete all events in FileMaker</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Go to the Zulu Admin page.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Go to the Zulu Admin page.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Click Reset Sync Data</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Click Reset Sync Data</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Run a manual sync.  This will bring all the events down from Google, restoring your sync.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Run a manual sync.  This will bring all the events down from Google, restoring your sync.</div></td></tr>
</table>Evanhttp://docs.360works.com/index.php?title=Zulu_2/Reset_SyncData&diff=1822&oldid=prevEvan: /* Resetting SyncData */2015-12-09T15:14:36Z<p><span dir="auto"><span class="autocomment">Resetting SyncData</span></span></p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 15:14, 9 December 2015</td>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">=Resetting SyncData=</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Sometimes your <ins class="diffchange diffchange-inline">Sync Data </ins>becomes corrupted due to low disk space, or too much time has <ins class="diffchange diffchange-inline">passed </ins>since your last sync. <ins class="diffchange diffchange-inline">Resetting your sync data, the internal database Zulu uses to track changes, may be your best option to resolve these issues.</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Sometimes your <del class="diffchange diffchange-inline">SyncData </del>becomes corrupted due to low disk space, or too much time has <del class="diffchange diffchange-inline">past </del>since your last sync.  The best way to resolve this is to reset your SyncData.<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==Preparation==</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>First, make sure you have Auto-Sync turned off.  We don't want <del class="diffchange diffchange-inline">to </del>running <del class="diffchange diffchange-inline">syncs </del>while we are deleting events.<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Second, make a backup of both your FileMaker File and your Google Calendar. <del class="diffchange diffchange-inline"> The </del>FileMaker <del class="diffchange diffchange-inline">file </del>is absolutely essential if it is the most up to date.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>  The best way to resolve this is to reset your SyncData. First, make sure you have Auto-Sync turned off.  We don't want <ins class="diffchange diffchange-inline">a sync </ins>running while we are deleting events. Second, make a backup of both your FileMaker File and your Google Calendar. <ins class="diffchange diffchange-inline">A </ins>FileMaker <ins class="diffchange diffchange-inline">backup </ins>is absolutely essential if it is the most up to date.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">==Make a local backup==</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===FileMaker===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===FileMaker===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Export your Events table to a local file, this is helpful if some steps are missed and we need to start back at square one.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Export your Events table to a local file, this is helpful if some steps are missed and we need to start back at square one.</div></td></tr>
</table>Evanhttp://docs.360works.com/index.php?title=Zulu_2/Reset_SyncData&diff=1821&oldid=prevEvan: /* FileMaker is the most up to date */2015-12-09T15:09:42Z<p><span dir="auto"><span class="autocomment">FileMaker is the most up to date</span></span></p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 15:09, 9 December 2015</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Do your users primarily use FileMaker to input events? or Google?  This will help in figuring out which side should be used to recover.<br></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Do your users primarily use FileMaker to input events? or Google?  This will help in figuring out which side should be used to recover.<br></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>===FileMaker is the most up to date===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>===FileMaker is the most up to date<ins class="diffchange diffchange-inline">:</ins>===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Make sure you made a backup!</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Make sure you made a backup!</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Go to the Zulu Admin page.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Go to the Zulu Admin page.</div></td></tr>
</table>Evanhttp://docs.360works.com/index.php?title=Zulu_2/Reset_SyncData&diff=1820&oldid=prevEvan: /* Google is the most up to date */2015-12-09T15:09:30Z<p><span dir="auto"><span class="autocomment">Google is the most up to date</span></span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Run a couple manual syncs to confirm, but that should do it.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Run a couple manual syncs to confirm, but that should do it.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>===Google is the most up to date===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>===Google is the most up to date<ins class="diffchange diffchange-inline">:</ins>===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Delete all events in FileMaker <del class="diffchange diffchange-inline">(make sure you made a backup!)<br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#To be safe, make a backup of your FileMaker database.</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Now go </del>to the Zulu Admin page.<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Delete all events in FileMaker</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Click Reset Sync Data<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#Go </ins>to the Zulu Admin page.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Now run </del>a manual sync.  This will bring all the events down from Google, restoring your sync.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Click Reset Sync Data</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#Run </ins>a manual sync.  This will bring all the events down from Google, restoring your sync.</div></td></tr>
</table>Evanhttp://docs.360works.com/index.php?title=Zulu_2/Reset_SyncData&diff=1819&oldid=prevEvan: /* FileMaker is the most up to date */2015-12-09T15:08:24Z<p><span dir="auto"><span class="autocomment">FileMaker is the most up to date</span></span></p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 15:08, 9 December 2015</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===FileMaker is the most up to date===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===FileMaker is the most up to date===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Make sure you made a backup!<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Make sure you made a backup!</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Go to the Zulu Admin page.<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Go to the Zulu Admin page.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Click Reset Sync Data<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Click Reset Sync Data</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Run a sync.  Zulu will attempt to match up events in Google and FileMaker based on Summary, Start Date, and Start Time.  If these have not changed since Zulu went down, the merge will be successful and you can stop here.<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Run a sync.  Zulu will attempt to match up events in Google and FileMaker based on Summary, Start Date, and Start Time.  If these have not changed since Zulu went down, the merge will be successful and you can stop here.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>If the merge was not successful, since FileMaker is the most up to date, we need to clear out all the events in the Google Calendar without deleting it.  Utilizing Zulu, we can do this.<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>If the merge was not successful, since FileMaker is the most up to date, we need to clear out all the events in the Google Calendar without deleting it.  Utilizing Zulu, we can do this.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Delete all records in FileMaker, and run a sync.  This will delete all events in Google, but keep the calendar intact. (Note: Sometimes Google will attempt to insert events into FileMaker when you do this because Google has a habit of modifying events after they are inserted.  Just delete all events in FileMaker again, run another sync, repeat, until there are 0 events in both Google and FileMaker)<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Delete all records in FileMaker, and run a sync.  This will delete all events in Google, but keep the calendar intact. (Note: Sometimes Google will attempt to insert events into FileMaker when you do this because Google has a habit of modifying events after they are inserted.  Just delete all events in FileMaker again, run another sync, repeat, until there are 0 events in both Google and FileMaker)</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Now restore your events table from that backup we made earlier (told you it would come in handy) <del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Now restore your events table from that backup we made earlier (told you it would come in handy)</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Run one last sync, pushing all those imported events up to Google.  Done!<del class="diffchange diffchange-inline"><br><br></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Run one last sync, pushing all those imported events up to Google.  Done!</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Run a couple manual syncs to confirm, but that should do it.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Run a couple manual syncs to confirm, but that should do it.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Google is the most up to date===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Google is the most up to date===</div></td></tr>
</table>Evanhttp://docs.360works.com/index.php?title=Zulu_2/Reset_SyncData&diff=1817&oldid=prevMartin: Created page with "=Resetting SyncData= Sometimes your SyncData becomes corrupted due to low disk space, or too much time has past since your last sync. The best way to resolve this is to reset..."2015-12-09T00:00:17Z<p>Created page with "=Resetting SyncData= Sometimes your SyncData becomes corrupted due to low disk space, or too much time has past since your last sync. The best way to resolve this is to reset..."</p>
<p><b>New page</b></p><div>=Resetting SyncData=<br />
Sometimes your SyncData becomes corrupted due to low disk space, or too much time has past since your last sync. The best way to resolve this is to reset your SyncData.<br><br><br />
First, make sure you have Auto-Sync turned off. We don't want to running syncs while we are deleting events.<br><br><br />
Second, make a backup of both your FileMaker File and your Google Calendar. The FileMaker file is absolutely essential if it is the most up to date.<br />
==Make a local backup==<br />
===FileMaker===<br />
Export your Events table to a local file, this is helpful if some steps are missed and we need to start back at square one.<br />
===Google Calendar===<br />
Here is how to export a Google Calendar<br />
[https://support.google.com/calendar/answer/37111?hl=en Export Google Calendar]<br><br><br />
Here is how to import those events back in if needed:<br />
[https://support.google.com/calendar/answer/37118?hl=en Import Events into a Google Calendar]<br />
==Determine which side of the sync is most up to date==<br />
Do your users primarily use FileMaker to input events? or Google? This will help in figuring out which side should be used to recover.<br><br />
<br />
===FileMaker is the most up to date===<br />
Make sure you made a backup!<br><br><br />
Go to the Zulu Admin page.<br><br><br />
Click Reset Sync Data<br><br><br />
Run a sync. Zulu will attempt to match up events in Google and FileMaker based on Summary, Start Date, and Start Time. If these have not changed since Zulu went down, the merge will be successful and you can stop here.<br><br><br />
If the merge was not successful, since FileMaker is the most up to date, we need to clear out all the events in the Google Calendar without deleting it. Utilizing Zulu, we can do this.<br><br><br />
Delete all records in FileMaker, and run a sync. This will delete all events in Google, but keep the calendar intact. (Note: Sometimes Google will attempt to insert events into FileMaker when you do this because Google has a habit of modifying events after they are inserted. Just delete all events in FileMaker again, run another sync, repeat, until there are 0 events in both Google and FileMaker)<br><br><br />
Now restore your events table from that backup we made earlier (told you it would come in handy) <br><br><br />
Run one last sync, pushing all those imported events up to Google. Done!<br><br><br />
Run a couple manual syncs to confirm, but that should do it.<br />
<br />
<br />
===Google is the most up to date===<br />
Delete all events in FileMaker (make sure you made a backup!)<br><br><br />
Now go to the Zulu Admin page.<br><br><br />
Click Reset Sync Data<br><br><br />
Now run a manual sync. This will bring all the events down from Google, restoring your sync.</div>Martin