360Works Support

Still need some assistance? We're happy to help! Feel free to email us at support@360works.com with a description of your issue, the error you're getting, and any other relevant information. We strive to answer support requests within 2 business days. See this section if you need urgent support.

Priority Support

If you need urgent support, we offer a service called Priority Support at a rate of $165/hour for 360Works Product Support or $215/hour for FM/Networking/Other troubleshooting. These prices are subject to change, and this documentation is not the final word on what you will be charged; we will let you know the rate for your case before beginning work.

Paying for Priority Support ensures that your ticket will be responded to or dealt with by a 360Works developer before other tickets in our queue. Billed time includes (but is not limited to) time that the developer spends reading the ticket, communicating with you or your rep, reviewing logs, analyzing relevant data, troubleshooting, and/or fixing the problem if applicable.

The fee is to secure the availability of our developer on short notice, because of that it will not be waived if the issue is a problem in a 360Works resource.

If you're interested in securing Priority Support for your ticket, put the string "Priority Support" in the subject of your email while submitting your initial ticket. If you want to be sure we see it immediately, call our office number at 770-234-9293 and let us know; we're in the office 10-6 Eastern M-F.