Plugin log files
Log Locations
FileMaker Client
OS X
/Users/userName/Library/Logs/360Plugin Logs/360Plugins_XXXXX.log
Windows
XP or S2003: C:\Documents and Settings\<userName>\My Documents\360Plugin Logs\360Plugins_XXXXX.log Vista or S2008: C:\Users\<userName>\Documents\360Plugin Logs\360Plugins_XXXXX.log Windows 7, 8 alternative location: USER_HOME/360Works Plugin logs have also been seen on S2008 at: C:\Users\<userName>\360Works\360Plugins_FMAdvanced.log
Our plugins also write 360temp.log. This log should have an entry with the location of the plugin log file
Windows:
C:\Windows\Temp\360temp.log
Mac:
/tmp/360temp.log
FileMaker Server
OS X
/Library/FileMaker Server/Logs/360Plugin Logs/360Plugins_XXXXX.log
Windows
XP or S2003: C:\Documents and Settings\Default User\My Documents\360Plugin Logs\360Plugins_XXXXX.log Vista or S2008: C:\Users\Default User\Documents\360Plugin Logs\360Plugins_XXXXX.log Windows 7/2008R2 (32 bit): C:\Windows\System32\config\systemprofile\360Works Windows 7/2008R2 (64 bit): C:\Windows\SysWoW64\config\systemprofile\360Works
(Note: The 64 bit version of Windows 7/Windows 2008 R2 runs a 32 bit architecture on top of the 64 bit architecture, and system files that need to run in 32 bit compatibility mode are stored in C:\Windows\SysWoW64 instead of C:\Windows\System32)
Crash Logs
OS X
If the problem involves a crash, we may also need you to send us a crash log. On Macintosh, the crash file is located here:
FileMaker 7: /Users/yourName/Library/Logs/CrashReporter/FileMaker.crash.log FileMaker 8/9: /Users/yourName/Library/Logs/CrashReporter/FileMaker Pro.crash.log
Windows
On Windows, after a crash, sometimes there will be a Java crashlog file on your desktop called hs_err_pidXXXX.log, where the XXXX is a random number.
Windows crash log locations:
C:\Users\[Some User]\Microsoft\Windows\WER\ReportArchive or C:\ProgramData\Microsoft\Windows\WER\ReportArchive
Old plugin log locations
Older builds of 360Works plugins (usually from before 2013) may write log files separately and to different locations than listed above.
On OS X, the logs are normally in the same directories as those listed above, but separated into plugin-specific logs.
On Windows:
C:\Users\yourUserName\My Documents\nameOfPlugin.log C:\Users\yourUserName\AppData\Local\Temp\nameOfPlugin.log C:\Users\yourUserName\AppData\Local\Temp\360temp.log