Plugin log files

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Revision as of 15:10, 7 August 2014 by Joe (talk | contribs) (added some old plugin log file locations in case updating is not an option)
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Log Locations

FileMaker Client

OS X

/Users/userName/Library/Logs/360Plugin Logs/360Plugins_XXXXX.log

Windows

XP or S2003: C:\Documents and Settings\<userName>\My Documents\360Plugin Logs\360Plugins_XXXXX.log
Vista or S2008:  C:\Users\<userName>\Documents\360Plugin Logs\360Plugins_XXXXX.log
Windows 7, 8 alternative location: USER_HOME/360Works
Plugin logs have also been seen on S2008 at: C:\Users\<userName>\360Works\360Plugins_FMAdvanced.log

Our plugins also write 360temp.log. This log should have an entry with the location of the plugin log file

Windows:

C:\Windows\Temp\360temp.log

Mac:

/tmp/360temp.log

FileMaker Server

OS X

/Library/FileMaker Server/Logs/360Plugin Logs/360Plugins_XXXXX.log

Windows

XP or S2003: C:\Documents and Settings\Default User\My Documents\360Plugin Logs\360Plugins_XXXXX.log
Vista or S2008: C:\Users\Default User\Documents\360Plugin Logs\360Plugins_XXXXX.log
Windows 7/2008R2 (32 bit): C:\Windows\System32\config\systemprofile\360Works
Windows 7/2008R2 (64 bit): C:\Windows\SysWoW64\config\systemprofile\360Works

(Note: The 64 bit version of Windows 7/Windows 2008 R2 runs a 32 bit architecture on top of the 64 bit architecture, and system files that need to run in 32 bit compatibility mode are stored in C:\Windows\SysWoW64 instead of C:\Windows\System32)

Crash Logs

OS X

If the problem involves a crash, we may also need you to send us a crash log. On Macintosh, the crash file is located here:

FileMaker 7: /Users/yourName/Library/Logs/CrashReporter/FileMaker.crash.log
FileMaker 8/9: /Users/yourName/Library/Logs/CrashReporter/FileMaker Pro.crash.log

Windows

On Windows, after a crash, sometimes there will be a Java crashlog file on your desktop called hs_err_pidXXXX.log, where the XXXX is a random number.

Windows crash log locations:

 C:\Users\[Some User]\Microsoft\Windows\WER\ReportArchive
 or
 C:\ProgramData\Microsoft\Windows\WER\ReportArchive

Old plugin log locations

Older builds of 360Works plugins (usually from before 2013) may write log files separately and to different locations than listed above.

On OS X, the logs are normally in the same directories as those listed above, but separated into plugin-specific logs.

On Windows:

C:\Users\yourUserName\My Documents\nameOfPlugin.log
C:\Users\yourUserName\AppData\Local\Temp\nameOfPlugin.log
C:\Users\yourUserName\AppData\Local\Temp\360temp.log