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Welcome to the 360Works Support Wiki!

This page provides detailed instructions, how-to's, and configuration guides. Please select a product below, or view the general help at the end of the page.

Plug-Ins 101

Start here if you're new to plug-ins!


Installing, using, and registering plug-ins
MirrorSync 6

Mirrorsyncico2.png
Sync FileMaker and SQL databases
CloudMail

Cloudmail-round-corner-ico.png
Manage email campaigns with FileMaker
SuperContainer

SCico2.png
Upload, view, and download images and files
ScriptMaster

SMico2.png
Free, general-purpose, modular plugin
Zulu 4

Zuluicon2.png
Turn FileMaker into a CalDAV Server for your solutions
Email

Emailico2.png
Send and receive emails right in FileMaker
Plastic

Plasticico2.png
Credit card processing plug-in for FileMaker Pro
Web Services Manager

WSMico2.png
Publish scripts as XML services
Scribe

Scribeico2.png
The ultimate text processing plug-in
JDBC

JDBCico2.png
Connect to any JDBC database to FileMaker
AdminAnywhere

Adminico2.png
Administer FileMaker Server on the go
SafetyNet

Safetyneticon.png
Low cost FileMaker offsite backup solution
360Deploy

360deploy.png
Automated, simple deployment of new database versions to your server

Can't find the answer you're looking for?

If you are not able to find an answer to your question or an issue you are experiencing, don't fret we are here to help! In order to provide the best possible support, we ask that you adhere to the following steps for getting help when needed. General support questions are always free. Our office is based in Atlanta, Georgia, USA and we are open Monday - Friday from 10:00 a.m. - 6:00 p.m. (Eastern Time Zone). We aim to respond to all queries within 24-48 hours. Here is the best way to get help with 360Works products:

Step 1: Review Documentation
If you have not already, please review the documentation above for the product you are using. If you have reviewed the documentation and are not finding a solution go to step 2

Step 2: Email 360Works Support We ask that you send us an email to support@360works.com first, to reserve your place in the queue. Sending us an email will create an official support case in our support system. Support questions are responded to in the order in which they were received. Please note the following:

A.) For almost all support related issues, we need to review the logs before we can resolve the problem. See how to submit your log files or send us a bug report here: Send us logs
B.) For technical questions, emailing a query first allows us to have it reviewed by the appropriate product expert and provide you the best response.

Step 3: Phone Calls Following the email response, we can schedule a phone call if further clarification is needed. If you have not heard back from your email within a day or two, please give us a call and we can check on the status of your ticket. Alternatively, if it is not a bug or problem, you can give us a call. Again, we ask that for all technical issues, you submit a ticket via email first before calling so that we can respond in the order we receive our tickets.

Additional Help - Consulting We are happy to help implement existing plug-ins, make custom plug-ins, or provide you with a full one-on-one guided configuration specific to your setup. These full service options are considered consulting work and are provided at an hourly consulting rate. With this option, we can remotely connect into your computer using screen sharing and integrate our products into your solution quickly and efficiently. Contact us at infobox@360works.com to take advantage of our full service consulting options.



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Heapspace Out of Memory Error


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