If you still need help, there are several resources available! FMForums hosts a support forum for 360Works products. Please look through the posts and see if your question has been posted before making a new topic.
Support is also available via email at firstname.lastname@example.org. You can also call us at 770-234-9293. We offer many services in addition to our plug-ins, so let us know if you'd like a little help integrating the plug-in into your solution, or if you'd be interested in a customized plug-in or development please let us know!