Difference between revisions of "Main Page"
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| + | <h2>Can't find the answer you're looking for?</h2> | ||
| + | If you are not able to find an answer to your question or an issue you are experiencing, don't fret we are here to help! In order to provide the best possible support, we ask that you adhere to the following steps for getting help when needed. | ||
| + | General support questions are always free. Our office is based in Atlanta, Georgia, USA and we are open Monday - Friday from 10:00 a.m. - 6:00 p.m. (Eastern Time Zone). We aim to respond to all queries within 24-48 hours. | ||
| + | Here is the best way to get help with 360Works products:<br> | ||
| + | '''Step 1: Review Documentation'''<br> | ||
| + | If you have not already, please review the documentation above for the product you are using. If you have reviewed the documentation and are not finding a solution go to step 2<br> | ||
| + | <br> | ||
| + | '''Step 2: Email 360Works Support ''' | ||
| + | We ask that you send us an email to support@360works.com first, to reserve your place in the queue. Sending us an email will create an official support case in our support system. Support questions are responded to in the order in which they were received. | ||
| + | Please note the following: | ||
| − | < | + | A.) For almost all support related issues, we need to review the logs before we can resolve the problem. See how to submit your log files or send us a bug report here: [[Send us logs]]<br> |
| + | B.) For technical questions, emailing a query first allows us to have it reviewed by the appropriate product expert and provide you the best response. <br> | ||
| + | <br> | ||
| + | '''Step 3: Phone Calls''' | ||
| + | Following the email response, we can schedule a phone call if further clarification is needed. If you have not heard back from your email within a day or two, please give us a call and we can check on the status of your ticket. Alternatively, if it is not a bug or problem, you can give us a call. Again, we ask that for all technical issues, you submit a ticket via email first before calling so that we can respond in the order we receive our tickets.<br> | ||
| + | <br> | ||
| + | '''Additional Help - Consulting''' | ||
| + | We are happy to help implement existing plug-ins, make custom plug-ins, or provide you with a full one-on-one guided configuration specific to your setup. These full service options are considered consulting work and are provided at an hourly consulting rate. With this option, we can remotely connect into your computer using screen sharing and integrate our products into your solution quickly and efficiently. Contact us at infobox@360works.com to take advantage of our full service consulting options. | ||
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| − | + | ||
| + | <h3>Quick links for Plugins</h3> | ||
[[Plug-In Installation Locations]]<br> | [[Plug-In Installation Locations]]<br> | ||
[[Plugin registration]]<br> | [[Plugin registration]]<br> | ||
[[Plugin log files]]<br> | [[Plugin log files]]<br> | ||
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[[Common issues]]<br> | [[Common issues]]<br> | ||
| − | |||
[[Heapspace Out of Memory Error]]<br> | [[Heapspace Out of Memory Error]]<br> | ||
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<center>[[File:ReturntoMainPage.png| 140 px |link=http://www.360works.com/products/ |alt= 360Works Plugins for FileMaker |FileMaker Help]]</center> | <center>[[File:ReturntoMainPage.png| 140 px |link=http://www.360works.com/products/ |alt= 360Works Plugins for FileMaker |FileMaker Help]]</center> | ||
Revision as of 21:04, 10 December 2019
This page provides detailed instructions, how-to's, and configuration guides. Please select a product below, or view the general help at the end of the page.
| Plug-Ins 101 Start here if you're new to plug-ins! Installing, using, and registering plug-ins |
MirrorSync 6 Sync FileMaker and SQL databases |
CloudMail Manage email campaigns with FileMaker |
SuperContainer Upload, view, and download images and files |
ScriptMaster Free, general-purpose, modular plugin |
Zulu 4 Turn FileMaker into a CalDAV Server for your solutions |
Email  Send and receive emails right in FileMaker |
Plastic Credit card processing plug-in for FileMaker Pro |
Web Services Manager Publish scripts as XML services |
Scribe The ultimate text processing plug-in |
JDBC Connect to any JDBC database to FileMaker |
AdminAnywhere Administer FileMaker Server on the go |
SafetyNet Low cost FileMaker offsite backup solution |
360Deploy Automated, simple deployment of new database versions to your server |
Can't find the answer you're looking for?
If you are not able to find an answer to your question or an issue you are experiencing, don't fret we are here to help! In order to provide the best possible support, we ask that you adhere to the following steps for getting help when needed.
General support questions are always free. Our office is based in Atlanta, Georgia, USA and we are open Monday - Friday from 10:00 a.m. - 6:00 p.m. (Eastern Time Zone). We aim to respond to all queries within 24-48 hours.
Here is the best way to get help with 360Works products:
Step 1: Review Documentation
If you have not already, please review the documentation above for the product you are using. If you have reviewed the documentation and are not finding a solution go to step 2
Step 2: Email 360Works Support
We ask that you send us an email to support@360works.com first, to reserve your place in the queue. Sending us an email will create an official support case in our support system. Support questions are responded to in the order in which they were received.
Please note the following:
A.) For almost all support related issues, we need to review the logs before we can resolve the problem. See how to submit your log files or send us a bug report here: Send us logs
B.) For technical questions, emailing a query first allows us to have it reviewed by the appropriate product expert and provide you the best response.
Step 3: Phone Calls
Following the email response, we can schedule a phone call if further clarification is needed. If you have not heard back from your email within a day or two, please give us a call and we can check on the status of your ticket. Alternatively, if it is not a bug or problem, you can give us a call. Again, we ask that for all technical issues, you submit a ticket via email first before calling so that we can respond in the order we receive our tickets.
Additional Help - Consulting
We are happy to help implement existing plug-ins, make custom plug-ins, or provide you with a full one-on-one guided configuration specific to your setup. These full service options are considered consulting work and are provided at an hourly consulting rate. With this option, we can remotely connect into your computer using screen sharing and integrate our products into your solution quickly and efficiently. Contact us at infobox@360works.com to take advantage of our full service consulting options.
Quick links for Plugins
Plug-In Installation Locations
Plugin registration
Plugin log files
Common issues
Heapspace Out of Memory Error
